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Solve common issues: offline sync, sign-in and two-factor, sensor pairing, billing questions, and why a feature might be hidden by your plan or role.
Poor connection mode & the Work offline switch
On weak rural signal the app detects stalling requests, switches to the copy saved on your phone, and keeps syncing in the background - or you can force offline mode yourself.
Working offline & fixing sync
How offline mode works, what the connection banners mean, and what to do if changes are not appearing on another device.
QR / NFC scan is not working
Fixes for hive QR and NFC scanning problems.
Still stuck? Contact support
How to reach the HiveMasterPro team when this help center does not have your answer.
Why is a feature missing or locked?
Features can be hidden by your plan tier or by your staff role - here is how to tell which.
The free tier covers 2 apiaries and 15 hives, with no card and no expiry. When you outgrow it you raise the limits — there’s nothing to migrate.
No ads. Export everything, always. Available in the US and Canada.