Support

Frequently asked questions

Quick answers to the most common questions about HiveMasterPro.

Still have questions?

Join the beta and we'll reach out to answer anything — or contact us directly.

Web, iOS, and Android. Use it in your browser on desktop or tablet, or on your phone.

Yes. Community Edition includes 2 apiaries, 15 hives, 5 field jobs, inspections, treatments, harvests, hive health scores, forage/bloom calendar, basic analytics, community forum, QR/NFC hive scanning, offline mode, and data export (JSON/CSV) — with no ads.

Yes. All users can export hive data as JSON/CSV and hive count CSVs. Premium and above adds FSA-ready ELAP PDF/CSV, hive report PDFs, marketing kit PDFs, and batch verification pages. Your data stays yours.

Yes. Log hives, run inspections, and capture photos entirely offline. Everything queues locally and syncs automatically the moment you're back in range — so weak cell service in the field never costs you data.

Export formats align with CFIA and Canadian provincial requirements for registration and loss reporting. The app is available in English and French, and provincial apiary license documents can be uploaded directly to your profile.

Yes. HiveMasterPro supports two-factor authentication (TOTP) via any authenticator app, and all data is encrypted in transit and at rest. You own your data and can export it anytime.

Yes — every treatment starts a per-hive PHI countdown, visible on the hive and summarized in a dashboard banner across your full operation. It also scores treatment efficacy and flags resistance-risk rotation patterns.

Yes. Premium includes a conversational AI assistant with full per-hive context — inspections, treatments, queen status. Supports voice input, note parsing, on-demand hive summaries, and insurance policy analysis. The assistant runs on a secure built-in AI backend by default with no setup required. For full control over model choice and usage limits, add your own OpenAI or xAI (Grok) key in Settings.

When you verify a honey batch, the app anchors a cryptographic proof to the Polygon blockchain via a secure backend — no wallet or crypto knowledge required. You purchase small verification credit packs in-app via Stripe (for example, 5 verifications for $2.99); each batch uses one credit. Once verified, a PolygonScan link appears on the batch's public QR page and in the marketing kit PDF, giving consumers tamper-proof, independently verifiable proof of origin.

Yes — the Commercial plan covers the full toolkit: load management with fleet registry and interstate compliance, pollination contracts with planning views, reusable templates, and auto-synced payments, 38 team roles with a granular permission matrix, staff onboarding flow, bulk add staff, crew workload dashboard, enterprise inventory with finished goods and recall management, batch inspections, and field job supply lists — all built for multi-yard and migratory operations.

Yes. You can create and join beekeeping events directly in the app — local club meetings, swarm catches, workshops, or any gathering — scoped to a group or open to all members. Events include location, start and end times, and a full description.

Yes — batch inspection (Commercial plan) lets you select a group of hives and walk through findings for each in one session, logging them all at once instead of opening separate inspection forms. Great for routine yard checks on large operations.

Yes. Each apiary gets real-time weather from Open-Meteo — temperature, wind, humidity, and precipitation forecasts — plus a bloom calendar showing expected nectar and pollen peaks by month for your region.

Yes. The permission matrix lets you set granular per-worker access levels — Edit, View, or None — across inspections, treatments, harvests, loads, inventory, and reporting. Combined with 38 industry-standard roles and role-specific dashboards, you control exactly what each person sees and does.

Yes. Premium includes basic inventory management. The Commercial plan unlocks the full suite: purchase orders, barcode scanning, lot tracking with expiry and recall alerts, finished goods from production through sale, auto-deduction from treatments and field activities, configurable approval workflows, maintenance work orders, multi-location management, and a hive setup BOM calculator.

At the end of each season (or year), you get a summary aggregating colony outcomes — survived, lost (with cause), split, merged — along with production totals, treatment coverage and efficacy, and financial performance across your entire operation. Export as PDF or CSV for tax prep, planning, or sharing with your team.

After joining the beta, you’ll receive an email within 72 hours with account setup instructions. For general questions or support, use the contact form and expect a reply within 1–2 business days. Once logged in, a guided onboarding walk-through helps you add your first apiary, create hives, and run your first inspection. The Community Edition is fully free — no credit card required.

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