Pre-Sales reservations

Pre-sell nucs, packages, queens, and cells — without the spreadsheet

A full reservation system built into HiveMasterPro: live-inventory linkage so you can't oversell, multi-wave capacity tracking with auto-waitlist, customer self-service reschedule, pickup-window reminders, and a realtime triage inbox that ages messages by SLA. SMS and email rails are included on paying tiers — no BYO Twilio or SendGrid required.

Live bees are the spring money-maker, but Pre-Sales also handles honey jars, comb honey, creamed honey, infused honey, candles, soap, lip balm, body balm, honey sticks, beeswax wraps, mead, and wax foundation — anything in your inventory.

Run detail

One run, multiple pickup waves, automatic waitlist

Group your spring sales into a run, then break that run into waves — pickup windows with capacity. When a wave fills, new reservations route to a waitlist automatically; the next person is promoted (and notified) the moment a slot frees.

Live-inventory linkage — every run picks a real inventory item (a queen-cell graft batch, a honey lot, a tray of soap, a case of mead). Confirm a reservation, soft-hold the inventory. Fulfill, consume it. Cannot oversell — capacity math is enforced server-side
Six run statuses match how you actually work — Draft, Open for reservations, Paused, Closed, Fulfilled, Archived
Ten reservation statuses cover the full lifecycle — Pending review, Confirmed, Waitlisted, Pickup scheduled, Ready for pickup, Fulfilled, No-show, Cancelled (by customer), Cancelled (by producer), Refunded
Public reservation form for customers without an account — Cloudflare Turnstile bot-check on every submission, producer-controlled lockouts, rate-limited
Variant axes per product — genetics (Italian / Carniolan / Buckfast / Saskatraz / Russian / Mutt), frame counts, package weights, queen marking, jar size, scent, flavor — pre-baked or custom per kind
Pickup-day inspection checklists tailored to product type — queens get marking & cage-type checks; nucs get frame count, brood pattern, AFB/EFB visual; packages get weight, queen-cage, feeder-can checks
Auto 24-hour and 2-hour customer pickup reminders — SMS-first, email fallback. Cuts no-shows. Per-run opt out
Customer self-service reschedule and contact updates from a one-tap link — no producer intervention required
Convert fulfilled reservations into Sales orders automatically when handoff is recorded

Premium tier and above · Twilio & SendGrid rails included

9:41

Spring Nucs 2026

Open

Run summary

240

Capacity

200

Reserved

Waitlist

Waves

May 15 · 8–11 AM

80 / 120

May 22 · 8–11 AM

Full · 8 waiting

May 29 · 8–11 AM

0 / 120

Recent reservations

Sarah K · 2 nucs

Public link · May 15

Confirmed

Mike T · 1 queen

Manual entry · May 15

Pickup scheduled

Lisa R · 1 nuc

Public link · May 22 (full)

Waitlisted

Run detail · Waves with capacity, waitlist, and recent reservations

Wired to live inventory

Never oversell — confirm to soft-hold, fulfill to consume

Most reservation tools are spreadsheets in disguise. Pre-Sales is wired into the same inventory hub that tracks your bees, jars, and packaging. The moment a customer confirms a reservation, the matching inventory item soft-holds the units. Mark fulfilled at pickup and the units are consumed. Cancel or refund and the units release back to capacity. The math is enforced at the database level — there is no way to confirm more nucs than you have.

Soft-hold semantics matching Shopify and Square POS — the gold standard for honest commerce
Capacity surfaces in the public reservation form — customers cannot select a wave once stock is exhausted
Inventory item kinds match the reservation taxonomy automatically — a "Honey" run finds plain, comb, creamed, AND infused honey jars; a "Soap" run finds your soap inventory; a "Queens" run finds your queens
Refunds release capacity automatically so the next waitlisted customer gets the slot — no manual juggling
Mid-season production additions flow in cleanly — publish a fresh harvest batch (or a graft round, or a hive split) to inventory and your open run picks up the new units
Sales orders draw from the same inventory — once a reservation converts to a fulfilled sales order, the lot decrements once and only once

37 first-class inventory kinds across 7 producer-facing groups · See the Inventory hub

9:41

New Pre-Sales run

Step 2 / 3

Link to inventory item

Pick what this run sells from. Capacity will be enforced.

Live bees

5-frame Nuc · Spring 2026

Italian × Carniolan · marked queens

240

On hand

Held

200

Available

Italian Queen · marked & mated

42 avail

3-lb Bee Package

Low: 8 left

Other groups in this taxonomy

HoneyHive productsValue-added retailEquipment & toolsSupplies

Run wizard · Picking the inventory item the run draws from

9:41

Communication Center

2 overdue

Needs replyBouncesSelf-resched.All

Inbox

Just inSMS · 2m

Sarah K replied

"Can I bring my own boxes for the nuc transfer?"

ActiveAuto · 35m

Lisa R promoted from waitlist

May 22 wave · auto-notice sent via SMS

ActiveSelf-service · 3h

Mike T rescheduled

Wave 1 (May 15) → Wave 3 (May 29)

StaleBounce · 1d 4h

tom@example.com bounced

Hard bounce — verify new email

OverdueSend error · 3d

Failed pickup-ready SMS

Carrier rejected · invalid number format

Communication Center · Realtime triage with SLA aging

Communication Center

Every customer message in one realtime triage queue

Inbound SMS replies, hard email bounces, spam complaints, unsubscribes, failed sends, customer self-reschedules, contact-info updates, and waitlist auto-promotions all land in a single inbox. Each row carries a live SLA badge that ages on its own (Just in → Active → Stale → Overdue) so nothing sits ignored.

Aggregates every customer event across SMS, email, and push — no jumping between tabs to chase a thread
Saved views — bookmark filters like "Needs reply > 24 h" or "Bounces this week" and one-tap apply your default
Quick-reply sheet — answer an SMS without leaving the inbox; sent message logs with full audit trail
Multi-select bulk actions — mark a batch as handled in one swipe
Auto-handled bookkeeping for waitlist promotions — system-generated rows track who got promoted, what wave, and when (with auto-notice already fired to the customer)
Mark-handled with one-tap undo — and a producer audit drawer that records every action for traceability
Pull-to-refresh + Supabase realtime — new events appear without a screen reload
Daily inbox digest email — a producer re-engagement rail when the inbox sits idle, so customer messages don't age out unnoticed

Auto-pilot mode

Let the system handle pickup day

Flip two toggles on any run and the auto-pilot takes over: slots get scheduled automatically, reservations flip to “ready for pickup” when the wave opens, and you only step in for exceptions.

Auto-schedule slots

Confirmed reservations without a slot get assigned to the next open pickup window automatically — no manual calendar juggling.

Auto-mark ready

When a wave's pickup window opens, every scheduled reservation flips to “ready for pickup” so your crew sees them on the fulfillment screen instantly.

Bulk status operations

Confirm all pending, schedule all confirmed, or mark all ready in one tap. Multi-select with a bulk-action bar for targeted operations on any subset.

Reservations handled by auto-pilot show a small auto badge so you always know what the system did vs. what was manual.

Why we built it

Spring sales shouldn't be run on a spreadsheet and a flip-phone

Most queen and nuc producers we talked to were running pre-orders out of a spreadsheet, a notebook, and a pile of texts. Pre-Sales replaces every part of that workflow — the public reservation form, the wave capacity math, the waitlist juggling, the pickup reminders, and the inbound message triage.

No oversell, ever

Every run links to a real inventory item and capacity is enforced server-side. Confirm to soft-hold, fulfill to consume, refund to release. The math works the way Shopify and Square do — because customer trust is non-negotiable.

Beyond live bees

Customer self-service

Reschedule pickup window or update contact info from a one-tap link — no phone tag, no producer intervention. Self-service actions show up in the Communication Center as Active items so you have visibility without being a bottleneck.

Shared Twilio rail

No BYO Twilio account, no carrier registration paperwork, no second bill. Each paying tier comes with a monthly SMS allowance scaled to operation size. Pickup reminders, waitlist promotions, and confirmations all go out on the included rail.

Bring your orders in from anywhere

CSV upload, plus live WooCommerce, Shopify, Square & Zapier

Already selling on a website? You don't have to retype a thing. Drop in a CSV from any spreadsheet or e-commerce export — or connect your store directly and let new orders flow into your Pre-Sales runs in real time. First-come-first-served wave assignment is built in, so the customer who paid first gets first pick of the pickup windows.

CSV import

Drop a CSV from a spreadsheet, WooCommerce / Shopify / Square Online native export, or our downloadable template. The dry-run preview shows you exactly what would happen before you commit a single row.

Download starter template →

WooCommerce

Connect with a REST API key + webhook. Backfill the last 60 days on demand. New orders flow in automatically. Refunds release capacity so the next waitlisted customer gets their slot.

Shopify & Square Online

Connect a Shopify Admin token or a Square access token + location. Multi-line-item orders explode into one reservation per product, mapped to the right run by product ID or SKU.

Zapier (everything else)

Generate a per-producer webhook URL + bearer token and wire any upstream system — Etsy, BigCommerce, Google Forms, AirTable — into Pre-Sales without writing code.

Built for production from day one

Idempotent webhook ledger. Square, Shopify, WooCommerce, and Zapier retries replay safely; a duplicate delivery never double-books a customer.
Customer dedup across channels. An imported order matched on email or phone updates the same customer record an in-app or public-link reservation would touch — no duplicate profiles.
Per-integration freshness chips. Settings → Integrations shows Connected / Stale / Auth failed / Network error so a silently-broken store surfaces immediately.

Connected to

Pre-Sales is wired into the rest of your operation

Every fulfilled reservation flows into the Sales CRM as an order. Pickup-day inspection checklists feed your treatment and inspection logs. The inbox sits alongside your other compliance evidence, audit-logged from day one.

Inventory hub

37 first-class kinds across 7 producer-facing groups feed every run

See full walk-through on Commercial →

Sales CRM

Fulfilled reservations convert to sales orders, drawing from the same lots

See full walk-through on Sales CRM →

Queen rearing

Graft batches publish straight to queen / queen-cell inventory

See full walk-through on Hive Management →

Compliance & recall

Pickup-day inspections logged with chain of custody

See full walk-through on Commercial →

Pricing & SMS allowance

Premium and above include the Twilio SMS rail

See pricing →

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Start free with the Community edition, or unlock the full suite with Premium or Commercial.

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Pre-sell nucs, packages, queens, and cells — without the spreadsheet

One run, multiple pickup waves, automatic waitlist

Live-inventory linkage — every run picks a real inventory item (a queen-cell graft batch, a honey lot, a tray of soap, a case of mead). Confirm a reservation, soft-hold the inventory. Fulfill, consume it. Cannot oversell — capacity math is enforced server-side

Six run statuses match how you actually work — Draft, Open for reservations, Paused, Closed, Fulfilled, Archived

Ten reservation statuses cover the full lifecycle — Pending review, Confirmed, Waitlisted, Pickup scheduled, Ready for pickup, Fulfilled, No-show, Cancelled (by customer), Cancelled (by producer), Refunded

Public reservation form for customers without an account — Cloudflare Turnstile bot-check on every submission, producer-controlled lockouts, rate-limited

Variant axes per product — genetics (Italian / Carniolan / Buckfast / Saskatraz / Russian / Mutt), frame counts, package weights, queen marking, jar size, scent, flavor — pre-baked or custom per kind

Pickup-day inspection checklists tailored to product type — queens get marking & cage-type checks; nucs get frame count, brood pattern, AFB/EFB visual; packages get weight, queen-cage, feeder-can checks

Auto 24-hour and 2-hour customer pickup reminders — SMS-first, email fallback. Cuts no-shows. Per-run opt out

Customer self-service reschedule and contact updates from a one-tap link — no producer intervention required

Convert fulfilled reservations into Sales orders automatically when handoff is recorded

Premium tier and above · Twilio & SendGrid rails included

Never oversell — confirm to soft-hold, fulfill to consume

Soft-hold semantics matching Shopify and Square POS — the gold standard for honest commerce

Capacity surfaces in the public reservation form — customers cannot select a wave once stock is exhausted

Inventory item kinds match the reservation taxonomy automatically — a "Honey" run finds plain, comb, creamed, AND infused honey jars; a "Soap" run finds your soap inventory; a "Queens" run finds your queens

Refunds release capacity automatically so the next waitlisted customer gets the slot — no manual juggling

Mid-season production additions flow in cleanly — publish a fresh harvest batch (or a graft round, or a hive split) to inventory and your open run picks up the new units

Sales orders draw from the same inventory — once a reservation converts to a fulfilled sales order, the lot decrements once and only once

37 first-class inventory kinds across 7 producer-facing groups · See the Inventory hub

Every customer message in one realtime triage queue

Aggregates every customer event across SMS, email, and push — no jumping between tabs to chase a thread

Saved views — bookmark filters like "Needs reply > 24 h" or "Bounces this week" and one-tap apply your default

Quick-reply sheet — answer an SMS without leaving the inbox; sent message logs with full audit trail

Multi-select bulk actions — mark a batch as handled in one swipe

Auto-handled bookkeeping for waitlist promotions — system-generated rows track who got promoted, what wave, and when (with auto-notice already fired to the customer)

Mark-handled with one-tap undo — and a producer audit drawer that records every action for traceability

Pull-to-refresh + Supabase realtime — new events appear without a screen reload

Daily inbox digest email — a producer re-engagement rail when the inbox sits idle, so customer messages don't age out unnoticed

Spring sales shouldn't be run on a spreadsheet and a flip-phone

CSV upload, plus live WooCommerce, Shopify, Square & Zapier