Pre-Sales reservations

Pre-Sell nucs, packages, queens, and cells — without the spreadsheet

A full reservation system built into HiveMasterPro: multi-wave capacity tracking with auto-waitlist, customer self-service reschedule, pickup-window reminders, and a realtime triage inbox that ages messages by SLA. SMS and email rails are included on paying tiers — no BYO Twilio or SendGrid required.

Run detail

One run, multiple pickup waves, automatic waitlist

Group your spring sales into a run, then break that run into waves — pickup windows with capacity. When a wave fills, new reservations route to a waitlist automatically; the next person is promoted (and notified) the moment a slot frees.

Six run statuses match how you actually work — Draft, Open for reservations, Paused, Closed, Fulfilled, Archived
Ten reservation statuses cover the full lifecycle — Pending review, Confirmed, Waitlisted, Pickup scheduled, Ready for pickup, Fulfilled, No-show, Cancelled (by customer), Cancelled (by producer), Refunded
Public reservation form for customers without an account — Cloudflare Turnstile bot-check on every submission, producer-controlled lockouts, rate-limited
Variant axes per product — genetics (Italian / Carniolan / Buckfast / Saskatraz / Russian / Mutt), frame counts, package weights, queen marking — pre-baked or custom
Pickup-day inspection checklists tailored to product type — queens get marking & cage-type checks; nucs get frame count, brood pattern, AFB/EFB visual; packages get weight, queen-cage, feeder-can checks
Auto 24-hour and 2-hour customer pickup reminders — SMS-first, email fallback. Cuts no-shows. Per-run opt out
Customer self-service reschedule and contact updates from a one-tap link — no producer intervention required
Convert fulfilled reservations into Sales orders automatically when handoff is recorded

Premium tier and above · Twilio & SendGrid rails included

9:41

Spring Nucs 2026

Open

Run summary

240

Capacity

200

Reserved

Waitlist

Waves

May 15 · 8–11 AM

80 / 120

May 22 · 8–11 AM

Full · 8 waiting

May 29 · 8–11 AM

0 / 120

Recent reservations

Sarah K · 2 nucs

Public link · May 15

Confirmed

Mike T · 1 queen

Manual entry · May 15

Pickup scheduled

Lisa R · 1 nuc

Public link · May 22 (full)

Waitlisted

Run detail · Waves with capacity, waitlist, and recent reservations

9:41

Communication Center

2 overdue

Needs replyBouncesSelf-resched.All

Inbox

Just inSMS · 2m

Sarah K replied

"Can I bring my own boxes for the nuc transfer?"

ActiveAuto · 35m

Lisa R promoted from waitlist

May 22 wave · auto-notice sent via SMS

ActiveSelf-service · 3h

Mike T rescheduled

Wave 1 (May 15) → Wave 3 (May 29)

StaleBounce · 1d 4h

tom@example.com bounced

Hard bounce — verify new email

OverdueSend error · 3d

Failed pickup-ready SMS

Carrier rejected · invalid number format

Communication Center · Realtime triage with SLA aging

Communication Center

Every customer message in one realtime triage queue

Inbound SMS replies, hard email bounces, spam complaints, unsubscribes, failed sends, customer self-reschedules, contact-info updates, and waitlist auto-promotions all land in a single inbox. Each row carries a live SLA badge that ages on its own (Just in → Active → Stale → Overdue) so nothing sits ignored.

Aggregates every customer event across SMS, email, and push — no jumping between tabs to chase a thread
Saved views — bookmark filters like "Needs reply > 24 h" or "Bounces this week" and one-tap apply your default
Quick-reply sheet — answer an SMS without leaving the inbox; sent message logs with full audit trail
Multi-select bulk actions — mark a batch as handled in one swipe
Auto-handled bookkeeping for waitlist promotions — system-generated rows track who got promoted, what wave, and when (with auto-notice already fired to the customer)
Mark-handled with one-tap undo — and a producer audit drawer that records every action for traceability
Pull-to-refresh + Supabase realtime — new events appear without a screen reload
Daily inbox digest email — a producer re-engagement rail when the inbox sits idle, so customer messages don't age out unnoticed

Why we built it

Spring sales shouldn't be run on a spreadsheet and a flip-phone

Most queen and nuc producers we talked to were running pre-orders out of a spreadsheet, a notebook, and a pile of texts. Pre-Sales replaces every part of that workflow — the public reservation form, the wave capacity math, the waitlist juggling, the pickup reminders, and the inbound message triage.

Shared Twilio rail

No BYO Twilio account, no carrier registration paperwork, no second bill. Each paying tier comes with a monthly SMS allowance scaled to operation size. Customer pickup reminders, waitlist promotions, and confirmations all go out on the included rail.

Customer self-service

Reschedule pickup window or update contact info from a one-tap link — no phone tag, no producer intervention. Self-service actions show up in the Communication Center as Active items so you have visibility without being a bottleneck.

Auto-waitlist promotion

When a confirmed customer cancels and a slot opens, the next waitlisted reservation is promoted automatically and gets an SMS-first notification. The producer sees an Active row in the inbox; no manual juggling.

Connected to

Pre-Sales is wired into the rest of your operation

Every fulfilled reservation flows into the Sales CRM as an order. Pickup-day inspection checklists feed your treatment and inspection logs. The inbox sits alongside your other compliance evidence, audit-logged from day one.

Sales CRM

Fulfilled reservations convert to sales orders

See full walk-through on Sales CRM →

Queen rearing

Graft batches feed Pre-Sales queen and cell runs

See full walk-through on Hive Management →

Compliance & recall

Pickup-day inspections logged with chain of custody

See full walk-through on Commercial →

Pricing & SMS allowance

Premium and above include the Twilio SMS rail

See pricing →

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Pre-Sell nucs, packages, queens, and cells — without the spreadsheet

One run, multiple pickup waves, automatic waitlist

Six run statuses match how you actually work — Draft, Open for reservations, Paused, Closed, Fulfilled, Archived

Ten reservation statuses cover the full lifecycle — Pending review, Confirmed, Waitlisted, Pickup scheduled, Ready for pickup, Fulfilled, No-show, Cancelled (by customer), Cancelled (by producer), Refunded

Public reservation form for customers without an account — Cloudflare Turnstile bot-check on every submission, producer-controlled lockouts, rate-limited

Variant axes per product — genetics (Italian / Carniolan / Buckfast / Saskatraz / Russian / Mutt), frame counts, package weights, queen marking — pre-baked or custom

Pickup-day inspection checklists tailored to product type — queens get marking & cage-type checks; nucs get frame count, brood pattern, AFB/EFB visual; packages get weight, queen-cage, feeder-can checks

Auto 24-hour and 2-hour customer pickup reminders — SMS-first, email fallback. Cuts no-shows. Per-run opt out

Customer self-service reschedule and contact updates from a one-tap link — no producer intervention required

Convert fulfilled reservations into Sales orders automatically when handoff is recorded

Premium tier and above · Twilio & SendGrid rails included

Every customer message in one realtime triage queue

Aggregates every customer event across SMS, email, and push — no jumping between tabs to chase a thread

Saved views — bookmark filters like "Needs reply > 24 h" or "Bounces this week" and one-tap apply your default

Quick-reply sheet — answer an SMS without leaving the inbox; sent message logs with full audit trail

Multi-select bulk actions — mark a batch as handled in one swipe

Auto-handled bookkeeping for waitlist promotions — system-generated rows track who got promoted, what wave, and when (with auto-notice already fired to the customer)

Mark-handled with one-tap undo — and a producer audit drawer that records every action for traceability

Pull-to-refresh + Supabase realtime — new events appear without a screen reload

Daily inbox digest email — a producer re-engagement rail when the inbox sits idle, so customer messages don't age out unnoticed

Spring sales shouldn't be run on a spreadsheet and a flip-phone